FAQ and Help

Help & FAQ's

We understand that you may have some questions in regards to our online pharmacy and we strive to provide patients with the most valuable health information. If your question is unanswered within the FAQ's listed below, please do not hesitate to Get in Touch.

Who we are

We are a secure and safe online clinic & pharmacy, offering consultations, prescriptions, and medicines all in one place. Here at PharmacyOnline.co.uk, we’re happy to be able to supply treatments for a range of conditions, including hair loss, erectile dysfunction, and period pain. Each order made through our site is screened by a qualified UK-registered prescriber and is only issued if it is safe. Approved orders are handled by our GPhC-registered pharmacy, which then ships your medicine to you via overnight courier. Yes, our service is completely legal and fully regulated. Pharmacy7days is registered with the General Pharmaceutical Council. All our pharmacists are registered with the General Pharmaceutical Council (GPhC). Prescribing of any treatment follows the National Institute for Health and Care Excellence(NICE) guidelines as well as other leading national best practice guidelines. Our service is fully compliant with all the same regulatory bodies that also look after your family GP practice and your local pharmacy.

Pharmacy7days is authorised by the Medicines and Healthcare products Regulatory Authority to sell medicines online through our website www.pharmacy7days.co.uk Pharmacy7days is registered as a pharmacy with the General Pharmaceutical Council.

Email us at help@pharmacy7days.co.uk or call us on 0207 157 9759. Our customer care team is available from Monday to Friday, 9am to 5pm. You can also reach us by completing the contact form on our "Contact Us" page

Orders made through our site are handled with total confidence, and your information is always kept secure.

We purchase all of our medication from the exact same places as your traditional high street pharmacies. Irrespective of online or high street pharmacy, medicine can only be obtained from a certified and approved distributor.

Payment

We accept payments made by credit or debit card through our secure payment gateway.

We accept payments made by credit or debit card through our secure payment gateway.

No we do not accept Paypal

Yes. You can enter different billing and delivery addresses when placing an order. You can also make alterations to your details by accessing your profile.

Yes. You can enter different billing and delivery addresses when placing an order. You can also make alterations to your details by accessing your profile.

Delivery

Once your order has been shipped, the courier company delivering your order will supply you with a tracking number by email, which you can use to follow the progress of your items. If your order does not arrive as scheduled, please contact our customer care team.

Yes. You can enter different billing and delivery addresses when placing an order. You can also make alterations to your details by accessing your profile.

Your driver will leave a calling card for you so that you can reschedule delivery.

After your medicine has been dispensed, it will be packed and sealed in plain packaging by our pharmacy team, and then passed onto our delivery partners (Royal Mail and DPD), to be shipped.

Unfortunately, we are unable to allow you to choose your delivery time. However, the courier will email you to let you know what time to expect your parcel on your day of arrival.  

We are unable to accept returns or offer refunds on prescribed items, as it is against the law to do so. Any medications returned to us are destroyed. If there is a problem with your order, please contact us, and we’ll do everything we can to help resolve the issue.